Frequently Asked Questions
Everything you need to know about your Divain® home experience.
What materials are used in Divain® home products?
We prioritize premium, sustainable materials including organic cotton, FSC-certified woods, and hypoallergenic textiles to ensure both luxury and durability in every piece.
How long does shipping take for furniture and decor?
Standard decor items typically arrive within 3-5 business days. For larger furniture pieces, please allow 7-14 business days for specialized white-glove delivery.
What is your return policy?
We offer a 30-day satisfaction guarantee. If your item isn't a perfect fit for your home, you can return it in its original packaging for a full refund or exchange.
Do you offer assembly services for large furniture?
Yes, we offer professional assembly services at checkout for select furniture items. Our team will deliver, assemble, and remove all packaging materials for you.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also monitor your status directly through the 'My Orders' section on our website.
Are Divain® products covered by a warranty?
All Divain® furniture comes with a limited 1-year warranty covering manufacturing defects and structural integrity to give you peace of mind with your purchase.